Customer Service 客服

Thank you for visiting michi-liang.com. We are always happy to assist you. The easiest and fastest way to communicate with us is by emailing info@michi-liang.com. Our regular customer service hours are Monday- Friday 10a.m. to 6p.m (UTC +8)

We have provided the following information to help give you the best possible shopping experience. (中文解說請按此

 

  1. Payment
  • We process all payments through PayPal because it’s the safest and fastest and most convenient way, and we love that. PayPal payments are immediate and traceable (your personal and credit card information is never share with us).
  • You can use your PayPal account or use PayPal’s credit card gateway, which enables you to pay online without being registered as a PayPal member.
  • All our prices are in US Dollar (USD). PayPal will automatically convert them into your local currency.
  • All credit card payments are processed through PayPal, for both Taiwan and overseas clients. Please note that you may be subjected to an overseas transaction fee charged by your credit card company or bank.
  • Unfortunately, we only accept checks, cash or money orders for orders in Taiwan.  If you wish to pay with NTD / Taiwan dollar, please use the exchange rate from E. Sun Bank.

 

  1. Order
  • Once we receive your order, we will first jump for joy. We will then send you an order confirmation email and start preparing your goods.
  • Please allow 2-3 business days for us to get everything ready and process the order. Once processed you will receive your order within the next 3-10 business days.
  • We are unable to ship to P.O. Box or military address.
  • Michi Liang is not responsible for any delays due to force of nature or other uncontrollable events.

 

  1. Shipping
  • Orders are shipped via EMS(overseas) and Post Office Parcel (within Taiwan) Monday – Friday, excluding holidays. If for any reason, the orders cannot be shipped on time, our customer service will send you an email notification.
  • Currently, we ship the following countries:

 

Canada
China
France
Germany
Hong Kong
Japan
South Korea
Taiwan
United Kingdom
United States
Australia

 

  • Free shipping within Taiwan. 
         International customers: shipping fees are on you and are not  
         refundable. We’re sorry about that.International orders may incur  
         custom duties and you are responsible for any custom duties  
         incurred upon delivery. 
  • Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number.
  • We want you to be happy with your order. So, please check your order and make sure there are no mistakes. If there is something wrong, please send us an email at info@michi-liang.com.

 

  1. Returns/exchanges
  • We only accept returns or exchanges on undamaged and unused items within 10 days of the original shipping date.
  • If you want to return or exchange any good, please first send us an email at info@michi-liang.com.
  • In the email, please include the order number, reason of returns /exchanges, and your contact information such as name, e-mail and phone number.
  • Please remember that all returns/exchanges must include their original packaging.
  • Please use a reliable shipping service to send any return/exchange.
  • Customers are responsible for all return and exchange shipping costs, postal insurance and other related fees. If you receive a wrong product or if the product was damaged in transit, you may request for a refund or exchange via email at info@michi.com.
  • Once a return or exchange is received and approved by us, we will process Returns/ Exchanges procedure within 10 business days. If the return or exchange is a result of an error by us or damaged merchandise, we will pay for your return and exchange shipping upon receiving a postal receipt from you.
  • Returns will be credited to the original credit card account used for purchase.
  • We reserve the right to deny any return or exchange.
  • No exchanges or returns will be accepted for any items that are listed as "final sale".

  

  1. Returns/ Exchanges procedure
  • Email us at info@michi-liang.com. Please include the order number, reason of returns /exchanges, and your contact information such as name, e-mail and phone number.
  • Securely pack merchandise and note the nature of the return or exchange on the invoice, i.e. did not fit, did not like, etc

 

If you have any questions please email us at info@michi-liang.com.